Customer Service

Contact Info:

Jennifer L. Copeland Millinery, P.O. Box 81642, Pittsburgh, PA 15217

(412) 254-3636

Orders: You may order a hat by private appointment, phone, or Internet

Internet: Order anytime. 

Private Appointment: Appointments are available Monday - Thursday and Sundays.

Phone: Please call (412) 254-3636

Payment: The millinery accepts Paypal, Visa, Mastercard, Discover and American Express

Returns: Hats are not returnable unless damaged or defective.  Please contact the millinery when returning a hat.  

Exchanges: All unworn stock hats may be exchanged for another hat.  They must be shipped to the millinery within 14 days.   Please contact the millinery when exchanging a hat.

Shipping and Handling:   The millinery ships to the U.S.A..  Please check individual product pages for shipment details.  All products are shipped UPS or FedEx ground.  Shipping fees are as follows: $25.00 for extra-large to large brimmed hats, $18.00 for small to medium size brimmed hats and $15.00 fascinators.  Each hat is packaged in a hat or gift box.

Size: Women's hats come with a 23" adjustable sweatband and reduce to a 22" sweatband.   Men's hats come in size 23.5".  Please contact the millinery if you would like a different size hat.

Measurements: To measure your head, Place a tape measure around the crown of your head.  Wrap the tape measure around your entire head making sure to place it above the ears and straight across the forehead.







From The Blog

“For some people the hat business is what comes naturally and for Jennifer L. Copeland this must be the case. The young woman couldn't find the right hat a few years ago, and decided to teach herself the trade.”

Hat Life